During this one-hour Peer Connect Webinar on Thursday, July 25 at 1 p.m. (ET), we will hear in-depth case studies from the winners of the 2024 Best Practices Awards in the Culture Transformation and Consumer Engagement categories. Avangrid will discuss the development of the Digital Center of Excellence (COE), a cross-functional business unit that is responsible for owning the end-to-end customer experience and resulting customer satisfaction, and PSEG Long Island will share how they successfully engaged customers in a time-of-use (TOU) rate pilot program.