Putting the Customer First: Utility Case Studies

During this one-hour Peer Connect Webinar, we heard in-depth case studies from the winners of the 2024 Best Practices Awards in the Culture Transformation and Consumer Engagement categories.

First, Avangrid discussed the development of the Digital Center of Excellence (COE), a cross-functional business unit that is responsible for owning the end-to-end customer experience and resulting customer satisfaction.

Then, PSEG Long Island shared how they successfully engaged customers in a time-of-use (TOU) rate pilot program.